How do I log in - I've forgotten my password

Help and Support > Billing & Payments > Customer Portal

To login to the customer portal please visit:

Within the customer portal you can: 

  • Monitor your current data usage
  • View your past and present invoices
  • Set up a Direct Debit
  • Change your Direct Debit bank account details
  • Pay off invoice(s) using Direct Debit
  • Pay off invoice(s) using a credit or debit card*

Your username is either your Wessex Internet account number or your email address. If you have forgotten your password, please go to the customer portal and click ‘Forgot username or password’.