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Home Broadband Services

Fed up of buffering videos and waiting for downloads?

Switch to one of Wessex Internet’s Superfast and Ultrafast packages today.

You can either take a connection wirelessly from one of our 150 superfast Masts, or with a gigabit full fibre connection right to your door.

Check your full fibre availability with our customer service team or register for a gigabit voucher if you want a state of the art Gigabit fibre connection

No hidden line rental and your price won’t go up once you’re out of contract, just a reliable superfast service all the way to your home.

Fixed Wireless Dish

Package

Average
Download Speed

Average
Upload Speed

Usage Allowance

Price

Home Starter

Value package for light Internet browsing, online shopping and Email.

Install from £99

Order Now

Download


30Mb/s1

Upload


5Mb/s1

Allowance


60GB/mth2

Price

£25
per month

Home Starter

Value package for light Internet browsing, online shopping and Email.


30Mb/s1

5Mb/s1

60GB/mth2

£25
per month

Install from £993

Order Now

How We
Support You

18 Month Contract

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Unlimited
Off-Peak Data

Need to backup large amounts of files overnight but worried about exceeding your standard usage allowance? This option is for you!
The off-peak unmetered usage option allows you to download and upload as much data as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance. So you have unlimited data between these overnight hours where your data usage does not count towards your standard monthly package allowance.

Price.

£15 /mth extra for Home Starter and Home Family subscriptions.

Example.
E.g. If you are subscribed to our Family Package which provides 150 GB per month of data usage, and you upload 180 GB of data per month to your online backup service between 00:01 and 06:59, with our off-peak unlimited usage option, you won’t have this 180 GB count towards your 150 GB standard allowance. Your 150 GB standard allowance covers the times between 07:00 and 00:00 daily (peak times).

Terms.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

In the time we have operated our network, we haven’t yet had to withdraw this.

Out Of
Bundle Usage

Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Additional data and the associated charges are listed below.

Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data either upgrade their package by contacting our support team or add additional data bundles through the customer portal to secure better value.

Any unused portions of the automatic out of bundle data overages or data bundles that are added via the Customer Portal automatically roll on to the next month(s) until used.

Alerts.
We will warn you by E-mail when you have reached 80% and another when you have used ALL of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competitive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.
Home Packages: £5 inc VAT per 10 GB.

Home Worker Package: £3 + VAT per 10 GB.

 

Home Family

Great for most families everyday usage, streaming some online TV and downloading music/movies.

Install from £49

Order Now

Download


40Mb/s1

Upload


10Mb/s1

Allowance


300GB/mth2

Price

£39
per month

Home Family

Great for most families everyday usage, streaming some online TV and downloading music/movies.


40Mb/s1

10Mb/s1

300GB/mth2

£39
per month

Install from £493

Order Now

How We
Support You

18 Month Contract

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Unlimited
Off-Peak Data

Need to backup large amounts of files overnight but worried about exceeding your standard usage allowance? This option is for you!
The off-peak unmetered usage option allows you to download and upload as much data as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance. So you have unlimited data between these overnight hours where your data usage does not count towards your standard monthly package allowance.

Price.

£15 /mth extra for Home Starter and Home Family subscriptions.

Example.
E.g. If you are subscribed to our Family Package which provides 150 GB per month of data usage, and you upload 180 GB of data per month to your online backup service between 00:01 and 06:59, with our off-peak unlimited usage option, you won’t have this 180 GB count towards your 150 GB standard allowance. Your 150 GB standard allowance covers the times between 07:00 and 00:00 daily (peak times).

Terms.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

In the time we have operated our network, we haven’t yet had to withdraw this.

Out Of
Bundle Usage

Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Additional data and the associated charges are listed below.

Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data either upgrade their package by contacting our support team or add additional data bundles through the customer portal to secure better value.

Any unused portions of the automatic out of bundle data overages or data bundles that are added via the Customer Portal automatically roll on to the next month(s) until used.

Alerts.
We will warn you by E-mail when you have reached 80% and another when you have used ALL of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competitive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.
Home Packages: £5 inc VAT per 10 GB.

Home Worker Package: £3 + VAT per 10 GB.

 

Home Unlimited

Always Superfast and now limitless, what more could you want (except our pure-fibre!)

Install from £0

Order Now

Download


50Mb/s1

Upload


10Mb/s1

Allowance


Unlimited

Price

£49
per month

Home Unlimited

Always Superfast and now limitless, what more could you want (except our pure-fibre!)


50Mb/s1

10Mb/s1

Unlimited

£49
per month

Install from £03

Order Now

How We
Support You

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Wireless Home Worker

Suited for businesses with up to 3 people based from a home address or where you work from home.

Install from £0

Order Now

Download


40Mb/s1

Upload


10Mb/s1

Allowance


500GB/mth2

Price

£49
per month

Wireless Home Worker

Suited for businesses with up to 3 people based from a home address or where you work from home.


40Mb/s1

10Mb/s1

500GB/mth2

£49 + VAT
per month

Install from £03

Order Now

How We
Support You

18 Month Contract

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Unlimited
Off-Peak Data

Need to backup large amounts of files overnight but worried about exceeding your standard usage allowance? This option is for you!
The off-peak unmetered usage option allows you to download and upload as much data as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance. So you have unlimited data between these overnight hours where your data usage does not count towards your standard monthly package allowance.

Price.
£FREE for Family+ and Home Worker subscriptions.

£15 /mth extra for Residential Starter and Residential Family subscriptions.

Example.
E.g. If you are subscribed to our Family Package which provides 150 GB per month of data usage, and you upload 180 GB of data per month to your online backup service between 00:01 and 06:59, with our off-peak unlimited usage option, you won’t have this 180 GB count towards your 150 GB standard allowance. Your 150 GB standard allowance covers the times between 07:00 and 00:00 daily (peak times).

Terms.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

In the time we have operated our network, we haven’t yet had to withdraw this.

Out Of
Bundle Usage

Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Additional data and the associated charges are listed below.

Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data either upgrade their package by contacting our support team or add additional data bundles through the customer portal to secure better value.

Any unused portions of the automatic out of bundle data overages or data bundles that are added via the Customer Portal automatically roll on to the next month(s) until used.

Alerts.
We will warn you by E-mail when you have reached 80% and another when you have used ALL of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competitive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.
Home Packages: £5 inc VAT per 10 GB.

Home Worker Package: £3 + VAT per 10 GB.

 

Full Fibre

Package

Average
Download Speed

Average
Upload Speed

Usage Allowance

Price

Fibre Home Starter

Best for light internet users doing some daily Internet browsing, online shopping and Email.

Install from POA

Enquire Now

Download


100Mb/s1

Upload


10Mb/s1

Allowance


100GB/mth2

Price

£35
per month

Fibre Home Starter

Best for light internet users doing some daily Internet browsing, online shopping and Email.


100Mb/s1

10Mb/s1

100GB/mth2

£35
per month

Install from POA

Enquire Now

How We
Support You

18 Month Contract

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Unlimited
Off-Peak Data

Need to backup large amounts of files overnight but worried about exceeding your standard usage allowance? This option is for you!
The off-peak unmetered usage option allows you to download and upload as much data as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance. So you have unlimited data between these overnight hours where your data usage does not count towards your standard monthly package allowance.

Price.
£FREE for Family+ and Home Worker subscriptions.

£15 /mth extra for Residential Starter and Residential Family subscriptions.

Example.
E.g. If you are subscribed to our Family Package which provides 150 GB per month of data usage, and you upload 180 GB of data per month to your online backup service between 00:01 and 06:59, with our off-peak unlimited usage option, you won’t have this 180 GB count towards your 150 GB standard allowance. Your 150 GB standard allowance covers the times between 07:00 and 00:00 daily (peak times).

Terms.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

In the time we have operated our network, we haven’t yet had to withdraw this.

Out Of
Bundle Usage

Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Additional data and the associated charges are listed below.

Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data either upgrade their package by contacting our support team or add additional data bundles through the customer portal to secure better value.

Any unused portions of the automatic out of bundle data overages or data bundles that are added via the Customer Portal automatically roll on to the next month(s) until used.

Alerts.
We will warn you by E-mail when you have reached 80% and another when you have used ALL of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competitive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.
Home Packages: £5 inc VAT per 10 GB.

Home Worker Package: £3 + VAT per 10 GB.

 

Fibre Home Family

Great for most families everyday usage, streaming some online TV and downloading music/movies.

Install from POA

Enquire Now

Download


100Mb/s1

Upload


15Mb/s1

Allowance


300GB/mth2

Price

£45
per month

Fibre Home Family

Great for most families everyday usage, streaming some online TV and downloading music/movies.


100Mb/s1

15Mb/s1

300GB/mth2

£45
per month

Install from POA

Enquire Now

How We
Support You

18 Month Contract

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Unlimited
Off-Peak Data

Need to backup large amounts of files overnight but worried about exceeding your standard usage allowance? This option is for you!
The off-peak unmetered usage option allows you to download and upload as much data as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance. So you have unlimited data between these overnight hours where your data usage does not count towards your standard monthly package allowance.

Price.
£FREE for Family+ and Home Worker subscriptions.

£15 /mth extra for Residential Starter and Residential Family subscriptions.

Example.
E.g. If you are subscribed to our Family Package which provides 150 GB per month of data usage, and you upload 180 GB of data per month to your online backup service between 00:01 and 06:59, with our off-peak unlimited usage option, you won’t have this 180 GB count towards your 150 GB standard allowance. Your 150 GB standard allowance covers the times between 07:00 and 00:00 daily (peak times).

Terms.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

In the time we have operated our network, we haven’t yet had to withdraw this.

Out Of
Bundle Usage

Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Additional data and the associated charges are listed below.

Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data either upgrade their package by contacting our support team or add additional data bundles through the customer portal to secure better value.

Any unused portions of the automatic out of bundle data overages or data bundles that are added via the Customer Portal automatically roll on to the next month(s) until used.

Alerts.
We will warn you by E-mail when you have reached 80% and another when you have used ALL of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competitive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.
Home Packages: £5 inc VAT per 10 GB.

Home Worker Package: £3 + VAT per 10 GB.

 

Fibre Home Unlimited 100

If you just don't want to worry about your data usage then this is the package for you

Install from POA

Enquire Now

Download


100Mb/s1

Upload


20Mb/s1

Allowance


Unlimited

Price

£59
per month

Fibre Home Unlimited 100

If you just don't want to worry about your data usage then this is the package for you


100Mb/s1

20Mb/s1

Unlimited

£59
per month

Install from POA

Enquire Now

How We
Support You

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Fibre Home Unlimited 350

Our Fastest Ever Home Package .... If you're just crazy for speed then this is the package for you!

Install from POA

Enquire Now

Download


350Mb/s1

Upload


35Mb/s1

Allowance


Unlimited

Price

£75
per month

Fibre Home Unlimited 350

Our Fastest Ever Home Package .... If you're just crazy for speed then this is the package for you!


350Mb/s1

35Mb/s1

Unlimited

£75
per month

Install from POA

Enquire Now

How We
Support You

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Fibre Home Worker

Suited for businesses with up to 3 people based from a home address or where you work from home.

Install from POA

Enquire Now

Download


100Mb/s1

Upload


10Mb/s1

Allowance


500GB/mth2

Price

£49 + VAT
per month

Fibre Home Worker

Suited for businesses with up to 3 people based from a home address or where you work from home.


100Mb/s1

10Mb/s1

500GB/mth2

£49 + VAT
per month

Install from POA

Enquire Now

How We
Support You

18 Month Contract

How we support your home broadband service
Our core-network is proactively monitored 24×7. This includes the superfast network behind the delivery of your individual connection.

Support for your individual end connection is offered between the hours of 09.00 and 17.30 Monday to Friday, excluding public holidays in England.

You can however check out our Help Centre 24×7 outside of those times, and of course log a support ticket and we’ll get back to your asap within business working hours.

Web support
We have an extensive online Help Centre where you can find various guides, troubleshotting documents & self-helps tips; you may find your answer there.

Telephone support
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

E-mail support
E-mail support is offered after raising a support ticket via our support form. A unique ticket will be generated and sent to our support team where they can respond, update and troubleshoot your support enquiry efficiently and effectively.

Proactive core network support
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it, 24×7, even over Christmas!

Unlimited
Off-Peak Data

Need to backup large amounts of files overnight but worried about exceeding your standard usage allowance? This option is for you!
The off-peak unmetered usage option allows you to download and upload as much data as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance. So you have unlimited data between these overnight hours where your data usage does not count towards your standard monthly package allowance.

Price.
£FREE for Family+ and Home Worker subscriptions.

£15 /mth extra for Residential Starter and Residential Family subscriptions.

Example.
E.g. If you are subscribed to our Family Package which provides 150 GB per month of data usage, and you upload 180 GB of data per month to your online backup service between 00:01 and 06:59, with our off-peak unlimited usage option, you won’t have this 180 GB count towards your 150 GB standard allowance. Your 150 GB standard allowance covers the times between 07:00 and 00:00 daily (peak times).

Terms.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

In the time we have operated our network, we haven’t yet had to withdraw this.

Out Of
Bundle Usage

Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Additional data and the associated charges are listed below.

Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data either upgrade their package by contacting our support team or add additional data bundles through the customer portal to secure better value.

Any unused portions of the automatic out of bundle data overages or data bundles that are added via the Customer Portal automatically roll on to the next month(s) until used.

Alerts.
We will warn you by E-mail when you have reached 80% and another when you have used ALL of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competitive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.
Home Packages: £5 inc VAT per 10 GB.

Home Worker Package: £3 + VAT per 10 GB.

 

+ HOME PACKAGE EXTRAS

INSTALL EXTRAS

Hardwire TV

Fixed Price to hardwire your TV with surface clipped cabling along skirting

£30

Additional Router

Price for a second standard router
(12 month warranty)

£80

Additional Cabling

Surface mounted cabling to your second router or direct wiring to computer

£1.50/meter

SUBSCRIPTION EXTRAS

Home Worker Fixed IP address

Fixed IPv4 address for Home Worker Packages

£3.99/month

Extras available at the time of installation or will require a call out fee

Small Print

Installation prices quoted are at a Wessex Internet subsidised rate and lower than our standard £350 retail price for standard business or residential installations and would include a transceiver up to 600mm in size.

1 Download and upload speeds are quoted as average and may be affected by many factors. What this means in practice is that we cannot guarantee you will receive the top advertised speeds due to factors such as poor Wi-Fi signal, computer performance, contention or congestion on our network or the Internet or remote server (to name a few factors). If you require a dedicated connection, please check out our Ethernet services.

Average speeds attainable by 50% of users, are 900Mb on a 1Gb connection, 150Mb on a 150Mb connection and 30Mb on a 30Mb connection. 900Mb speed is not achievable by a single device over Wi-Fi, for this speed a wired connection is required.

2 Monthly data allowance is measured in GB (1 = gigabyte = 1024 megabytes, where 1 byte = 8 bits). Allowance is reset at the beginning of the calendar month (1st 00:00). Allowance is measured as downloaded + uploaded data.

3The above installation prices are subsidised and discounted from our £350 inc VAT unsubsidised rate. Please note that if government or council grants are available for installations, then we would charge our unsubsidised rate of £350 inc VAT per standard installation. This assumes no new network build would be required.