Out Of Bundle Usage
Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Aditional data and the associated charges are listed below.
Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.
We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data add additional data bundles through the customer portal to secure better value.
We will warn you by E-mail when you have transferred 80% and then 95% of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.
When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.
Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.
Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.
If customers have any further questions, they may contact us.
Residential Starter Package: £6 inc VAT per 10 GB.
Residential Family Package: £5 inc VAT per 10 GB.
Residential Family+ Package: £3 inc VAT per 10 GB.
Home Worker Package: £3 inc VAT per 10 GB.
Business customers: £6 + VAT per 10 GB.