Support

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Business Lite£99/mth
Business Lite

Ideal for small businesses with 2-10 Internet users.

Download Speed
30Mb/s2
Upload Speed: 10Mb/s2
Usage Allowance
250GB/mth3+ Install from £199Order Now
£99/mth+ VATOrder Now  Internet Only Package
+ Install from £199 or FREE with 36 month contract.
Full details...
The full details...
  How We Support You

How We Support You

12 Month Contract

How we support your business service.

  • We offer business support 24x7x365.
  • 99.9% uptime guarantee.
  • Financially backed SLAs.

Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.

Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.

  Unlimited Off-Peak Data

Unlimited Off-Peak Data

Need to backup large amounts of files overnight or need to schedule large data transfers overnight?

The off peak unmetered usage option allows you to download/upload as much as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance.

Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

Charges.

  • Home worker package: £FREE
  • Business customers: £25 + VAT.
  Out Of Bundle Usage

Out Of Bundle Usage

New customers are automatically opted in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their subscribed-to monthly package.

We presently charge £10+VAT per 10 GB out of bundle data

Customers can opt out of the charges at any time by contacting us, and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

Alerts.

We will warn you by E-mail when you have transferred 80% and then 95% of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, or request for their package to be upgraded. The other option is to choose to go outside of your standard monthly allowane and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.

We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.

Business customers: £10 + VAT per 10 GB.

Business Starter£199/mth
Business Starter

Perfect for small businesses with up to 20 Internet users.

Download Speed
30Mb/s2
Upload Speed: 20Mb/s2
Usage Allowance
350GB/mth3+ Install from £199Order Now
£199/mth+ VATOrder Now  Internet Only Package
+ Install from £199 or FREE with 36 month contract.
Full details...
The full details...
  How We Support You

How We Support You

12 Month Contract

How we support your business service.

  • We offer business support 24x7x365.
  • 99.9% uptime guarantee.
  • Financially backed SLAs.

Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.

Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.

  Unlimited Off-Peak Data

Unlimited Off-Peak Data

Need to backup large amounts of files overnight or need to schedule large data transfers overnight?

The off peak unmetered usage option allows you to download/upload as much as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance.

Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

Charges.

  • Home worker package: £FREE
  • Business customers: £25 + VAT.
  Out Of Bundle Usage

Out Of Bundle Usage

New customers are automatically opted in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their subscribed-to monthly package.

We presently charge £10+VAT per 10 GB out of bundle data

Customers can opt out of the charges at any time by contacting us, and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

Alerts.

We will warn you by E-mail when you have transferred 80% and then 95% of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, or request for their package to be upgraded. The other option is to choose to go outside of your standard monthly allowane and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.

We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.

Business customers: £10 + VAT per 10 GB.

Business Advanced£299/mth
Business Advanced

Great for businesses with up to 50 staff & high use of cloud applications.

Download Speed
30Mb/s2
Upload Speed: 30Mb/s2
Usage Allowance
600GB/mth3+ Install from £199Order Now
£299/mth+ VATOrder Now  Internet Only Package
+ Install from £199 or FREE with 36 month contract.
Full details...
The full details...
  How We Support You

How We Support You

12 Month Contract

How we support your business service.

  • We offer business support 24x7x365.
  • 99.9% uptime guarantee.
  • Financially backed SLAs.

Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.

Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.

Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.

  Unlimited Off-Peak Data

Unlimited Off-Peak Data

Need to backup large amounts of files overnight or need to schedule large data transfers overnight?

The off peak unmetered usage option allows you to download/upload as much as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance.

Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.

Charges.

  • Home worker package: £FREE
  • Business customers: £25 + VAT.
  Out Of Bundle Usage

Out Of Bundle Usage

New customers are automatically opted in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their subscribed-to monthly package.

We presently charge £10+VAT per 10 GB out of bundle data

Customers can opt out of the charges at any time by contacting us, and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

Alerts.

We will warn you by E-mail when you have transferred 80% and then 95% of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, or request for their package to be upgraded. The other option is to choose to go outside of your standard monthly allowane and be charged out of bundle data charges by taking no action.

When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

Adding or removing the option.

We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.

Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.

If customers have any further questions, they may contact us.

Charges.

Business customers: £10 + VAT per 10 GB.