John Gaye: From frustration to freedom

Profile

John Gaye, a long-term resident of Marnhull in North Dorset, has worn many hats throughout his life—soldier, farmer, business owner, and now, an active retiree. Despite retiring 15 years ago, John remains busy with various pursuits, including a 25-year role as a trustee of the Dorset Wildlife Trust and involvement with the Dogs Trust. Living in the countryside, John values the natural beauty around him, but until recently, he faced challenges with unreliable internet, making his active lifestyle and Zoom calls unnecessarily difficult.

The Challenge

Before finding Wessex Internet, John struggled with slow internet speeds and an unreliable connection. “I was constantly battling with slow speeds and unreliable service from my previous provider, which would drop connection at the most inconvenient times,” he recalls. Simple tasks, like downloading documents or participating in online meetings, were tedious and frequently interrupted.

As his need for reliable internet grew, particularly for remote meetings and Wi-Fi-enabled devices, John’s frustrations with poor customer service and frequent downtimes became more pressing. He knew it was time to find a better solution.

The Solution

Two years ago, Wessex expanded its full fibre network to Marnhull. When John saw engineers laying fibre cables in the fields nearby, he seized the opportunity to switch, hoping for faster speeds and better reliability. After a seamless setup, he joined the Wessex Internet family, opting for their high-speed fibre network.

The Results

With Wessex Internet’s full fibre service, John now enjoys fast, dependable connectivity that complements his active lifestyle. He can stream music, watch television, conduct Zoom meetings, and stay in touch with his community - all without the frustration of dropped calls or sluggish download speeds. And in the rare event of a service issue, Wessex Internet’s responsive local Customer Support Team has resolved it within hours, allowing John to stay consistently connected.

Supporting Local, Staying Connected

John is also a strong advocate for local businesses and believes in supporting services that have a positive impact on his community. “It’s essential to support local businesses that not only provide a fantastic service but also employ local people. When you support local, you’re strengthening the community and ensuring quality service,” he explains. For John, Wessex Internet stands out not just for its reliability but also for its commitment to the local community - a company that values customer satisfaction and delivers quality service close to home.

Conclusion

John Gaye’s story highlights the impact of reliable, high-speed internet in rural areas. With Wessex Internet, he is able to stay connected and enjoy a seamless digital experience, right from his home in Marnhull.