Leased line elevates global operations for JPL

Business Profile:

JPL Telecom Ltd is a British design and manufacturing business focused on innovation in the unified communications sector. Established in 2004, JPL Telecom Ltd produces high-quality, competitively priced telecom headsets, webcams and video conferencing products, targeting global business-to-business markets in the UK, Europe, USA, and further afield.

Business Challenge:

In the world of audio visual telecoms, JPL Telecom Ltd, based in North Dorset, faced a critical hurdle with poor internet connectivity negatively impacting their global video conferencing and file transfer capabilities. For a company that’s business includes video conferencing equipment, constant interruptions, lags, and buffering during their own crucial calls and presentations was embarrassing, prompting them to seek an advanced connectivity solution that aligned with their business demands.

The Solution:

Wessex Internet's Leased Line package provided the perfect solution for JPL's connectivity troubles. The decision was driven by a focus on achieving seamless video conferencing and efficient large-scale file sharing, particularly when communicating with international partners. This upgrade has addressed their connectivity concerns, ensuring uninterrupted calls, and establishing a reliable foundation for data transfers on a global scale.

The results:

JPL Telecom Ltd now have a 100Mbps Ethernet Leased Line, delivered over full fibre infrastructure. This is future-proofed and can be upgraded to up to 10Gbps in the future!

The impact of Wessex Internet's enterprise level connectivity solution on JPL's operations is clear, boosting internal efficiency, translating into increased global business opportunities.

JPL now conducts global business calls seamlessly, free from worries about interruptions or delays. Anna Dunning, at JPL explains: “As a manufacturer of products dependent on a strong internet connection for peak performance, having a reliable connection is crucial when showcasing products on video calls. It ensures that potential customers do not mistakenly attribute any disruptions during a call to product quality rather than the internet connection.

Wessex Internet’s enterprise leased line solutions also boost 24/7 support. Anna adds, “the responsiveness, friendliness, and locality of Wessex Internet's team ensured a personalised and efficient transition for us. We’ve already found that we can trust there won’t be long call queue times and we’ll get reliable call backs when we need to contact the company.”

The quick SLA fix, though unused, provides an additional layer of confidence, assuring JPL that any unforeseen connectivity issues will be swiftly addressed to prevent downtime and maintain uninterrupted business operations on a global scale.

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