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The Wessex Internet Privacy Policy

Our Commitment to Your Privacy

We have developed this policy because we want you to feel confident about the privacy and security of all your personal data. We hope it is clear and readable, so you know exactly where you stand, but if you have any questions about it please get in touch

The Legal Bit: Wessex Internet is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent unauthorised access to your personal information.  ‘Personal Information’ referred to here is defined as information that identifies or is capable of identifying you.  We may hold data about you as a consumer, business customer and in other roles, such as a visitor to our website.

The Privacy Policy

This policy applies to how Wessex Internet deals with your personal information.  It does not apply to any other organisation, even if you access them via our website.

What and When personal information is collected.

We only ask for information to enable us to provide broadband and other services to you.  This is collected via telephone, the website and occasionally in written correspondence.  The information includes:

  • name, private/business address, contact telephone numbers and email address. We may need other information that relates to the service you are ordering, for example direct debit banking details.
  • Information collected using cookies stored on your devices(s) about your use of our services
  • Information about your use of Wessex Internet services, such as: data usage and call usage, and billing
  • Other data, from time to time, to help us provide you with improved products and services, for example now and again we might ask you to fill in a questionnaire, just so you can let us know how we’re doing.
  • We collect information from visitors to our websites to help us to make improvements in the websites and to the services we make available.

Using your Personal Information

Collection of this information helps us better understand what you need from us.  We use it to offer you products and services that we think will suit you and to improve your experience.  The main uses of your data are:

  • To provide and support your service.
  • To provide you with service information and updates.
  • To personalise your visits to our online services.
  • To enable us to review, develop and improve our services
  • To occasionally carry out market research.
  • To profile your usage.
  • To occasionally send you details of products and services. But you can decide if whether or not you want to receive this information.

Personal Information is not used for:

  • Sharing with 3rd parties without your explicit approval.
  • Identifying individuals that visit our website.
  • Analysing your visits in order to identify personal details.

Disclosing your information

Here are the few instances when personal information is used and/or disclosed

  • To employees or agents of Wessex Internet to deal with any accounts, products and services provided to you by Wessex Internet.
  • Too search the files of a credit reference agency which will keep a record of that search, when you apply for service. Additionally, details of how you conduct your account may also be disclosed to the agency.  This information may be used by other organisations in assessing applications from you and members of your household.
  • To companies who are intrinsic to the provision of your service and must process your data in order for us to be able to provide you with a service “data processors”. They don’t have the right to contact you or sell you their services directly but they may handle your data as part of the service they provide us. They are all GDPR compliant and we monitor the way we work with them on a regular basis.

 Retention of personal information

 The time period which we keep information varies according to what the information is used for.  In some cases, there are legal requirements to keep data for a minimum period.  Unless there is a specific legal requirement to keep records, we do not keep personal data for longer than is necessary for the purposes for which the information was collected. We have internal guidance as to when we purge historic data, or need re-request your permission to retain it beyond that point.

Protecting your data

Any information sent to us is protected using robust security methods.  The methods we use are industry-standard ensuring data is safeguarded whilst being sent over networks. Although we safeguard your data once it is received, we cannot guarantee the security of data you send to us.

 

Privacy policy when using the Wessex Internet Website

  • Registering on our website we will ask you for personal contact details such as: name, email address, etc.
  • Once you are registered on our websites we may keep a record of your use of any services available
  • If you choose only to browse our website no information will be collected that identifies you
  • If you choose to cancel registration at any time this can be done either on website or by sending us an email.

 

Use of cookies

All types of cookies can be removed from your PC but there may be some deterioration in the service you received.  Your browser lets you choose whether to accept or not accept them.

 

Online Advertising and analytics

We use third-party advertising services like Facebook  to deliver advertising and news about our Services. The ads can be based on your recent activity or activity over time and across other sites and services, and may be tailored to your interests.

We use third-party browser and mobile analytics services like Google Analytics. We use this data to improve the Services, better understand how the Services perform on different devices, and provide information that may be of interest to you.

 

Contacting us

If you want to know specific information let us know and provide us with any relevant information to help us to locate the information.  It should be possible to provide specific details without having to make a formal request.  Contact our Service Team on  03332407997

You can make a formal request if you want to know all the personal information held about you.  In this case please put your request in writing and send it to us enclosing a cheque for the administration fee of £10 made payable to Wessex Internet Ltd.  The address is:  The Data Protection Manager, Wessex Internet, The Old Laundry, Ranston, Shroton, Dorset, DT11 8PU.

Wessex Internet - Your Local Superfast Provider

Excellent customer service and clear, regular billing information supplied. Good signal coverage in Iwerne Minster.

Vinny Ronan - 08/08/2019

Wessex Internet - Your Local Superfast Provider

Fast internet but loose connection from time to time.

Swift Agri Ltd - 27/05/2019

Wessex Internet - Your Local Superfast Provider

Great value and service.

Anonymous - 07/05/2019

Wessex Internet - Your Local Superfast Provider

Great customer service. Helpful engineer.

Anonymous - 03/05/2019

Wessex Internet - Your Local Superfast Provider

Wessex remembered me straight away even after a delay because of previous provider,came when they said and no problems with service

John Baker - 03/05/2019

Wessex Internet - Your Local Superfast Provider

Brilliant company. Brilliant Service, the works team superb, clean and tidy throughout the install. You would be foolish to not go with Wessex Internet.

Richard Glyn Foundation (Charity) - 03/05/2019

Wessex Internet - Your Local Superfast Provider

After any years of very poor broadband with BT we were able to join Wessex Internet and have never looked back. Thank you.

Anonymous - 03/05/2019

Wessex Internet - Your Local Superfast Provider

superfast a bit disappointing. Worked superfast at first, but seems to have slowed down again.

Chapman and Warnes - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Living in a remote area and struggling for many years with a minimal download speed of 1 mb, we turned to Wessex Internet We now get a minimal speed of 50 mb with no lagging or buffering, it has made such a difference, and they were very helpful every step of the way!

Carol Sayers - 02/05/2019

Wessex Internet - Your Local Superfast Provider

We are very satisfied and so pleased that we joined up with Wessex

Elly Hobbs - 02/05/2019

Wessex Internet - Your Local Superfast Provider

We have only had Wessex internet for a few months and everything is working well, we only have the 35mb speed which is more than adequate for general use and watching programs such as Netflix and prime tv

Terry Wardle - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Everything seems to be ok. Sometimes it seems a bit slow but I don't know if that is my MacBook or the internet.

Anthony West - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Dealing with Wessex Internet has been very straightforward. The installation process was completed efficiently and effectively and I am getting the speeds promised.

David Wood - 02/05/2019

Wessex Internet - Your Local Superfast Provider

It works. Fast. Very fast. Very fast indeed. Great customer service too. Don’t go changin’!

Siroos Tavassoli - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Still a brilliant service. Really happy!

Samantha Freisenbruch - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Efficient set up. Friendly office staff Quality reception/signal Thus far very pleased and would recommend.

Ray Thomas - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Swift, efficient, value for money and pleasant people.

M A Tory Ltd - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Super efficient company.. Super fast broadband.!

Jean Bell - 02/05/2019

Wessex Internet - Your Local Superfast Provider

An extremely good service from first contact through to installation, quick and efficient. The speeds are so much quicker than the old broadband, programmes are ready to watch before I’ve sat down again and when doing boring things like VAT returns, it doesn’t keep cutting out and I have to reconnect. My only gripe is that it doesn’t reach all round the house but I can live with that.

Eunice Dale - 02/05/2019

Wessex Internet - Your Local Superfast Provider

Good personal service and a good product. It has been an easy transition to use Wessex Internet.

Student Tribe Ltd - 02/05/2019

Wessex Internet - Your Local Superfast Provider

The cable was laid underground with the minimum of fuss by a skilful machine operator who was very thorough in respect of finding depth of existing pipes and cables and the end result is we have a very good signal and can very nearly say goodbye to BT, which would please me very much indeed.

Chris Whitlock - 02/05/2019