A strong voice, backed by strong internet

Business Profile

Natalie Cooper is an established voiceover artist with over 25 years in the industry and a portfolio of household name clients. She has an enviable reputation for her natural, engaging delivery, high-quality audio recording, and prompt turnaround times.

Natalie is also an ADHD-informed coach, helping fellow creatives who struggle with busy brains to find calm with personalised online coaching.

Living in Wiltshire, Natalie has been a loyal Wessex Internet customer for nine years. She upgraded to our Full Fibre 250 package three years ago, allowing her to fully utilise our services as the various needs of her business evolved.

Business Challenge

Before switching to Wessex Internet’s network, Natalie struggled with connectivity issues that directly impacted her business:

• Low speeds: With download speeds under 1 Mbps, Natalie often faced delays in downloading emails and accessing scripts. Delivering finished recordings involved driving to locations where she could pick up 4G connectivity to meet her client deadlines.

• Reliability for live sessions: As a voiceover artist, Natalie’s work often involves live-streamed sessions, where a consistent high-speed internet connection is essential to maintain quality. Similarly, her coaching work relies upon stability in order to effectively communicate via video and audio.

"When we moved to this house, we hadn’t realised how bad the internet was here. I discovered that it was less than 1mbps, which didn’t even allow me to download scripts. Uploading audio was totally impossible, and you’d find me driving around with my laptop trying to pick up some signal from somewhere!”

The Solution

Wessex Internet initially connected Natalie’s property to our wireless network through local masts, providing her with speeds of up to 50 Mbps, a significant improvement that made her workday easier. However, once our full fibre network reached her area, Natalie chose to upgrade to our Full Fibre 250 package.

This upgrade provided her with the fast, reliable connectivity she needed to thrive and grow in her remote location.

"Since joining Wessex Internet, I have been able to work with my clients all over the world really easily. I’m relaxed and fully focused in sessions now, confident that any connection problems won’t be at my end!”

The Results

After upgrading to full fibre, Natalie’s work experience has helped to:

• Streamline her workflow: With high-speed internet, Natalie can now download and upload large files without interruption, saving her time and boosting productivity.

• Improve client communication: She benefits from uninterrupted, real-time interactions with clients during live voiceover sessions and one to one coaching, enhancing the quality of her work.

• Balance rural lifestyle and career: Reliable connectivity allows Natalie to enjoy her rural lifestyle without sacrificing her career, offering her the best of both worlds.

“I feel really reassured, having the fibre, knowing that it’s going to be rock solid while I’m working with somebody one on one, particularly when I know the kids are about to return from school and everybody is going to be online. It still works absolutely fine!”

https://nataliecooper.co.uk/