Contract Summary: Business 900

Contract Summary

• This contract summary provides the main elements of this service offer as required by UK law

• It helps to make a comparison between service offers

• Complete information about the service is provided in other documents

Services & Equipment

• Service: Fixed Internet Access - Business 900

• We will provide you with the router

• Your Broadband Service has unlimited data and so there is no data transfer limit.

Speeds of the internet service and remedies

Please note this is at the point of connection and speeds may vary when using Wifi within your premises.

If you are regularly receiving less than the minimum service specified above, please contact Customer Support so that they can undertake investigations and help to resolve the problem.

Our Business packages come with an uptime performance target of 99.85%. This means that we will aim to ensure that your Broadband Service is operating normally and available for you to use as contemplated by the Contract for 99.85% of the total available time in each Contract Month.

Your Service comes with an uptime target of 99.85%, and a target fix time of 8 hours for service outage faults, with a commitment (i.e. not a target) to fix such faults within 24 hours (starting from when you report the problem to us correctly and we confirm it is a genuine fault with our network). We will pay you compensation if we fail to meet the 24-hour fix commitment — see Annex 3 of the Terms and Conditions for more details. Your Service also has a target fix time of 16 hours for performance faults. Anything expressed as a ‘target’ is an aspiration/aim only, and while we will use reasonable efforts to achieve it, there is no consequence to us or you if it is not attained. The nature of this target will also be made clear in the Terms and Conditions under clause 1.11 and the relevant Annex.

Price

• The first payment will be pro-rated from the date of connection to the end of the calendar month.

• The normal billing cycle for regular Service charges is the 1st day of the calendar month, in advance, and direct debits are taken monthly.

Duration, renewal and termination

• The duration of the contract is 18 months (the “Minimum Term”).

• You have the right to cancel your Service within 14 calendar days of the activation of the Service, without incurring Early Termination Charges. We refer to this 14-day period as the ‘Cooling Off Period’.

• If you want to end your Contract with us during the Minimum Term you have to give us 30 days’ notice and you will be required to pay Early Termination Charges (all applicable payable Charges for the relevant Service from the point at which the cancellation or termination occurs to the end of the relevant Minimum Term).

• If you have not notified us that you wish to terminate or enter a further Minimum Term, at the end of your Minimum Term, your Contract will change to a rolling monthly arrangement, and you will be charged a different price for your Broadband Service as noted in the table above, or another updated figure that we provide to you as part of the End of Contract Notification.

Features for end users with disabilities

For features which are available for end users with disabilities, please refer to our Vulnerable Persons Policy.