Contract Summary: Fibre Social Tariff

Contract Summary

• This contract summary provides the main elements of this service offer as required by UK law

• It helps to make a comparison between service offers

• Complete information about the service is provided in other documents

Services & Equipment

• Service: Fibre Social Tariff, unlimited data

• We will provide you with the router

• Your Broadband Service has unlimited data and so there is no data transfer limit.

Speeds of the internet service and remedies

Please note this is at the point of connection and speeds may vary when using Wifi within your home.

If you are regularly receiving less than the minimum service specified above, please contact Customer Support so that they can undertake investigations and help to resolve the problem.

Price

• The first payment will be pro-rated from the date of connection to the end of the calendar month.

• The normal billing cycle for regular Service charges is the 1st day of the calendar month, in advance, and direct debits are taken around the 16th of the month.

Duration, renewal and termination

• The duration of the contract is 12 months (the “Minimum Term”).

• If you want to end your Contract with us during the Minimum Term you have to give us 30 days’ notice and you will be required to pay an Early Termination Charge.

• When the Minimum Term ends:

a) You may choose to reapply for the social tariff package and provide updated evidence of your receipt of relevant benefits, which will result in a new Minimum Term starting; or

b) You may choose to apply for a different Wessex Internet package, subject to its own Minimum Term; or

c) If you do nothing, you will be automatically moved to a Wessex Internet package that is the closest in cost to the social tariff package you previously received. You may then terminate the Contract at any time on 30 days’ notice or buy a new package from us subject to its own Minimum Term.

Features for end users with disabilities

For features which are available for end users with disabilities, please refer to our Vulnerable Persons Policy.