Contract Summary: Talk Landline Plus

Contract Summary

• This contract summary provides the main elements of this service offer as required by UK law

• It helps to make a comparison between service offers

• Complete information about the service is provided in other documents

Services & Equipment

• Service: VoIP telephone service – Talk Landline Plus (all UK landline calls are included)

• We will provide you with an analogue telephone adapter

• Number porting is available – please refer to Contract Information or our T&Cs for more information

• Please note that access to Emergency Organisations using VoIP Outbound Call Services may cease if there is a power cut or power failure, or a failure of the internet connection on which the service relies

• The Telephone Service is not suitable for operating with many monitored alarm and medical systems. You will need confirmation from your provider that the monitored system can be operated using a Telephone Service provided via your broadband service (i.e., a SIP-based service)

• Please also be aware that use of the Telephone Service relies on you having data available on your Broadband Service; if your Service is data limited, and you reach your monthly data limit and you have instructed us not to add Additional Data, then your Telephone Service will not work (for further information on this please refer to the Contract Information relating to your Broadband Service)

Pricing (inc. VAT)

This includes all UK landline calls. Calls to UK mobiles are 5p per minute. International calls are from 10p per minute.

Calls to some or all premium rate numbers – including to numbers starting with 084, 087, 09 and 118 –are not included in any Telephone bundle you order from us and so will be charged separately; if you need more information on outbound call charges, please refer to the Price List and/or contact Customer Support.

If you exceed your Telephone Bundle by £80 in a billing month, we will suspend your Telephone Service as a safety measure (although you’ll still be able to contact emergency services) – you can increase this limit by contacting Customer Support.

• The first payment will be pro-rated from the date of connection to the end of the calendar month.

• The normal billing cycle for regular Service charges is the 1st day of the calendar month, in advance.

Duration, renewal and termination

• The duration of the contract is 12 months (the “Minimum Term”).

• You have the right to cancel your Service within 14 calendar days of the activation of the Service, without incurring Early Termination Charges. We refer to this 14-day period as the ‘Cooling Off Period’.

• If you want to end your Contract with us during the Minimum Term you have to give us 30 days’ notice and you will be required to pay Early Termination Charges (all applicable payable Charges for the relevant Service from the point at which the cancellation or termination occurs to the end of the relevant Minimum Term).

• If you have not notified us that you wish to terminate or enter a further Minimum Term, at the end of your Minimum Term, your Contract will change to a rolling monthly arrangement.

Features for end users with disabilities

For features which are available for end users with disabilities, please refer to our Vulnerable Persons Policy.