Contract Summary: Total WiFi

Contract Summary

• This contract summary provides the main elements of this service offer as required by UK law

• It helps to make a comparison between service offers

• Complete information about the service is provided in other documents

Services & Equipment

• Service: Total WiFi

• Total WiFi Service provides a mesh WiFi system consisting of your main router, supplied as part of your Broadband Service and a series of one or more (depending on individual requirements, maximum of three) additional hubs, placed around your home.

• We will provide you with the hub/s, but they belong to us and must be returned to us if the Contract is terminated for any reason

Speeds of the internet service and remedies

Please note this is at the point of connection and speeds may vary when using Wifi within your home.

If you are regularly receiving less than the minimum service specified above, please contact Customer Support so that they can undertake investigations and help to resolve the problem.

Price

Product:

• The first payment will be pro-rated from the date of connection to the end of the calendar month.

• The normal billing cycle for regular Service charges is the 1st day of the calendar month, in advance.

Duration, renewal and termination

• The duration of the contract is 12 months (the “Minimum Term”).

• You have the right to cancel your Service within 14 calendar days of the activation of the Service, without incurring Early Termination Charges. We refer to this 14-day period as the ‘Cooling Off Period’.

• If you want to end your Contract with us during the Minimum Term you have to give us 30 days’ notice and you will be required to pay Early Termination Charges (all applicable payable Charges for the relevant Service from the point at which the cancellation or termination occurs to the end of the relevant Minimum Term).

• If you have not notified us that you wish to terminate or enter a further Minimum Term, at the end of your Minimum Term, your Contract will change to a rolling monthly arrangement.

Features for end users with disabilities

For features which are available for end users with disabilities, please refer to our Vulnerable Persons Policy.