Contract Summary: Home Family (Wireless)

Contract Summary

• This contract summary provides the main elements of this service offer as required by UK law

• It helps to make a comparison between service offers

• Complete information about the service is provided in other documents

Services & Equipment

• Service: Fixed Internet Access - Home Family

• We will provide you with the router and wireless dish

• Your Broadband Service has a monthly data transfer limit of 300GB per month.

Speeds of the internet service and remedies

Please note this is at the point of connection and speeds may vary when using Wifi within your home.

If you are regularly receiving less than the minimum service specified above, please contact Customer Support so that they can undertake investigations and help to resolve the problem.

Price

You will be notified when you have reached 80% of your monthly data transfer limit, and again at 90%. You can either (i) choose to notify Customer Support that you want your Service kept to the monthly limit, meaning your service will be suspended once you reach the limit, (ii) be charged £7.50 for each additional 10GB of data that you use or (iii) proactively add Additional Data Bundles in advance which are charged according to the volume of data purchased (see your Contract Information for details).

• The first payment will be pro-rated from the date of connection to the end of the calendar month.

• The normal billing cycle for regular Service charges is the 1st day of the calendar month, in advance, and direct debits are taken around the 16th of the month.

Duration, renewal and termination

• The duration of the contract is 12 months (the “Minimum Term”).

• You have the right to cancel your Service within 14 calendar days of the activation of the Service, without incurring Early Termination Charges. We refer to this 14-day period as the ‘Cooling Off Period’.

• If you want to end your Contract with us during the Minimum Term you have to give us 30 days’ notice and you will be required to pay Early Termination Charges (all applicable payable Charges for the relevant Service from the point at which the cancellation or termination occurs to the end of the relevant Minimum Term).

• If you have not notified us that you wish to terminate or enter a further Minimum Term, at the end of your Minimum Term, your Contract will change to a rolling monthly arrangement.

Features for end users with disabilities

For features which are available for end users with disabilities, please refer to our Vulnerable Persons Policy.