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    • How does out of bundle usage work?

      Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance.

      Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.

      We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data, either add additional data bundles through the customer portal to secure better value, or upgrade their package.

    • How do I know when I have nearly used all of my data?

      We will warn you by E-mail when you have reached 80% and another when you have used ALL of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competitive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.

      When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.

    • How do I buy additional data bundles?

      If you frequently exceed your monthly data allowance or anticipate you will need more data, we recommend to add additional data bundles through the online customer portal to secure better value. However if you are regularly exceeding your monthly data allowance, we highly recommend you upgrade your package as this will be more financially beneficial.

      To buy additional data, you just need to go to the ‘Log in’ tab at the top of the Wessex Internet website, then you just need to enter your username and password to enter your personal online portal. Here you can add additional data bundles to your account.

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