Fixed Wireless Dish
Business Unlimited
How We
Support You
12 Month Contract
How we support your business service.
- We offer business support 24x7x365.
- 99.9% uptime guarantee.
- Financially backed SLAs.
Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.
Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.
Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.
Business Standard
How We
Support You
12 Month Contract
How we support your business service.
- We offer business support 24x7x365.
- 99.9% uptime guarantee.
- Financially backed SLAs.
Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.
Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.
Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.
Unlimited
Off-Peak Data
Need to backup large amounts of files overnight or need to schedule large data transfers overnight?
The off peak unmetered usage option allows you to download/upload as much as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.
Out Of
Bundle Usage
Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Aditional data and the associated charges are listed below.
Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.
We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data add additional data bundles through the customer portal to secure better value.
Alerts.
We will warn you by E-mail when you have transferred 80% and then 95% of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.
When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.
Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.
Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.
If customers have any further questions, they may contact us.
Charges.
Business customers: £6 + VAT per 10 GB.
Full Fibre
Business Fibre Standard
100Mb/s1 AVERAGE DOWNLOAD SPEED
20Mb/s1 AVERAGE UPLOAD SPEED
750GB/mth2 Data Allowance
Install from POA
Enquire NowHow We
Support You
12 Month Contract
How we support your business service.
- We offer business support 24x7x365.
- 99.9% uptime guarantee.
- Financially backed SLAs.
Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.
Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.
Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.
Unlimited
Off-Peak Data
Need to backup large amounts of files overnight or need to schedule large data transfers overnight?
The off peak unmetered usage option allows you to download/upload as much as you like between the hours of 00:01 and 06:59 daily without this counting towards your standard monthly data transfer allowance.
Data transferred during this off-peak period is subject to our Fair Usage Policy and we reserve the right to withdraw this option from customers transferring so much data that it adversely affects the network and/or other user’s experience.
Out Of
Bundle Usage
Customers are automatically opted-in to out of bundle usage and associated charges should their monthly data transfer exceed 100% of their monthly data allowance. Aditional data and the associated charges are listed below.
Customers can opt-out at any time by contacting us (two working day lead time), and customers who opt-out and who reach their subscribed to monthly data transfer limit will have their connection suspended until the next billing period.
We recommend customers that frequently exceed their monthly data allowance or anticipate they will need more data add additional data bundles through the customer portal to secure better value.
Alerts.
We will warn you by E-mail when you have transferred 80% and then 95% of your subscribed to monthly traffic allowance. This gives you an opportunity to either adjust your Internet usage to prevent going over your monthly limit, add additional data bundles through the online customer portal at a competive rate to increase your monthly limit for that month, or choose to go outside of your standard monthly allowance and be charged out of bundle data charges by taking no action.
When additional data bundles are added automatically, we will notify you by E-mail. Again, during this period, you may contact us to suspend out of bundle charges and usage, or you can add additional data bundles in our online customer portal.
Adding or removing the option.
We appreciate that customers neither require having their Internet connection suspended, nor being charged hidden charges.
Therefore, we automatically opt customers into out of bundle usage to prevent a suspension of service, whilst providing regular, detailed E-mails with information on how to opt-out, how to add data at more competitive rates and what happens when you go over your limit.
If customers have any further questions, they may contact us.
Charges.
Business customers: £6 + VAT per 10 GB.
Business Fibre Unlimited 150
150Mb/s1 AVERAGE DOWNLOAD SPEED
20Mb/s1 AVERAGE UPLOAD SPEED
Unlimited Data Allowance
Install from POA
Enquire NowHow We
Support You
12 Month Contract
How we support your business service.
- We offer business support 24x7x365.
- 99.9% uptime guarantee.
- Financially backed SLAs.
Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.
Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.
Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.
Business Fibre Unlimited 400
£249
+VAT per month
Great for businesses with up to 50 staff & high use of cloud applications.
400Mb/s1 AVERAGE DOWNLOAD SPEED
40Mb/s1 AVERAGE UPLOAD SPEED
Unlimited Data Allowance
Install from POA
Enquire NowHow We
Support You
12 Month Contract
How we support your business service.
- We offer business support 24x7x365.
- 99.9% uptime guarantee.
- Financially backed SLAs.
Web support.
We have an extensive support section on our website where you can find various documents, self-help, troubleshooting tips.
Telephone support.
Telephone support is provided in addition to the online self-help pages. However we ask customers to try the self-help pages firstly before contacting us.
Proactive core network support.
We monitor our core network every second of every day. If we notice a problem in our core network that could be adversely affecting a large number of users, we’ll jump straight onto fixing it.
Add Vonage Phone on any package for only £9.25/mth and save £100 on installation!1
+ BUSINESS BROADBAND OPTIONAL EXTRAS
Bridging Only (no routing)
For use with customers own router / firewall
£4.50/month
Additional 8 IP Addresses
/29 of IPv4 Addresses
(6 usable by customer out of block of 8)
£12.50/month
Extras available at the time of installation or will require a call out fee
Small Print
Installation prices quoted are at a Wessex Internet subsidised rate and lower than our standard £350 retail price for standard business or residential business fibre broadband installations and would include a transceiver up to 600mm in size.
1 Download and upload speeds are quoted as average and may be affected by many factors. What this means in practice is that we cannot guarantee you will receive the top advertised speeds due to factors such as poor Wi-Fi signal, computer performance, contention or congestion on our network or the Internet or remote server (to name a few factors). If you require a dedicated connection, please check out our Ethernet services.
Average speeds attainable by 50% of users, are 900Mb on a 1Gb connection, 150Mb on a 150Mb connection and 30Mb on a 30Mb connection. 900Mb speed is not achievable by a single device over Wi-Fi, for this speed a wired connection is required.
2 Monthly data allowance is measured in GB (1 = gigabyte = 1024 megabytes, where 1 byte = 8 bits). Allowance is reset at the beginning of the calendar month (1st 00:00). Allowance is measured as downloaded + uploaded data.
3The above installation prices are subsidised and discounted from our £350 inc VAT unsubsidised rate. Please note that if government or council grants are available for installations, then we would charge our unsubsidised rate of £350 inc VAT per standard installation. This assumes no new network build would be required.
