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    • Wireless Extenders/Boosters

      We generally do not recommend wireless boosters however some customers use them to maximise Wi-Fi coverage in their homes.

      PowerLine Adaptors

      PowerLine Adaptors typically come with a Master and Slave. The Master will have a Lan/Ethernet port that will connect into the router’s Lan/Ethernet port.

      Both devices will be plugged into an electrical socket which data is transferred through the Electrical cables from Master to Slave.

      Running data through electrical cables can make the device unstable, dropping connections, slow speeds.

      Problem Solving

      Generally the Wiring in the home must be good. The extenders must not be ran through Electrical power extenders or adaptors. Wireless extenders ideally need to be restarted once and a while.

      If a TV or Games Console is run through them – we would advise that the equipment ideally needs to be Hardwired into the main router.

      Range Extenders

      Range Extenders work by initially connecting to the router using a button called WPS. Once this has connected the range extender connects via Wi-Fi and pushes the signal out extending the distance.

      The devices can cause slow speeds, intermittent connectivity and also interfere with the Wi-Fi signal in the home, the both signal overlap.

      Problem Solving

      They need rebooting from time to time. Moving them away from the router may work. Dropping can be caused when roaming device connects to router instead of extenders.

      Ideal Solution

      The ideal solution is to have Wireless Access points – which are in most cases routers (like our ASUS) that can be turned into Wireless access points with a hard wired connection back to the main router. Also setting the Channel differently to the main router is best practice.

    • How can I improve my Wi-Fi signal, strength and range?

      Wi-Fi signal is relatively short range, and can be blocked by walls or affected by interference from household appliances and other networks.

      It’s possible to get fast Wi-Fi access all over your home, including the garden, but to do so you’ll need to ensure your network is operating efficiently and perhaps invest in some extra hardware.

      Wi-Fi channels

      Wi-Fi networks operate on various channels within their frequency band, and if there are lots of other wireless networks in the area sharing the same channel it can affect performance.

      Check that any devices are connected to both the 2G and 5G networks as this will maximise Wi-Fi coverage across your home.

      Wi-Fi boosters

      You do lose some performance, but they can greatly increase coverage. Powerline network booster, which use your home’s electrical circuits to transmit data between an adapter connected to the router and a booster anywhere else on the same electrical circuit. The advantage of these is that they can be used even in areas where there is no Wi-Fi signal to boost.

      Both are relatively cheap, with basic Wi-Fi boosters starting from under £20.

    • I am experiencing slow speeds

      Please run a speed test using Wessex Internet speed test.

      We recommend that you run a speed test from a device plugged into the router (such as a computer) and conduct the test while nobody else is using the internet.

      Please also try running the speed test on 2G and 5G connection (wirelessly) in the same room as the router.

      Please send the results to: support@wessexinternet.com and we can investigate for you.

    • I have no connection (fibre users) – what do I need to do next?

      Firstly please check your router.

      If the light shaped like a planet is on, power off the router by switching off at the wall. (Do not press reset). Wait 15 seconds and then power the router back up.

      If the planet light is off, power off the box next to the router. This is usually a white box connected to the router. Wait 15 seconds and then power the box back up.

      If you still have no connection please contact us by calling 0333 2407 997 or emailing support@wessexinternet.com.

    • I have no connection (wireless users) – what do I need to do next?

      First check to see if the POE has Power. (The POE is usually located near your ASUS black router. There should be a little black box that looks like a laptop charger with two cables one side and a power cable the other. The device also has a single light on top.)

      Please power off the POE by either pulling the power cable out or switch off by the electrical switch. Wait 15 seconds then power the device back up.

      Power off the ASUS router by switching off at the wall. (Do not press reset). Wait 15 seconds and then power the router back up.

      If you still have no connection please contact us by calling 0333 2407 997 or emailing support@wessexinternet.com.

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