How can we help?
Search our Frequently Asked Questions here or see commonly asked topics below.
How much does Total WiFi cost?
How do I get connected to Total WiFi?
What is the Wessex Internet WiFi Promise?
Need help?
If you want some advice on an upgrade to your existing package, or need to let us know about a problem, our friendly Customer Support team in Dorset are here to help Monday to Friday 8am to 5:30pm (excluding public holidays) and Saturdays 10am to 4pm.
Call us on 0333 240 7997, or you can complete the form, and we’ll get back to you.
Customer Support team Christmas 2024 opening hours:
Christmas Eve: 8am to 5.30pm
Christmas Day and Boxing Day: CLOSED
27 December: 8am to 5.30pm
28 December: 10am to 4pm
30 December and New Years Eve: 8am to 5.30pm
New Years Day: CLOSED
2 January: 8am to 5.30pm
Tell me more
In-depth guides and videos on our most popular topics.
